Let’s talk about UX and security – those two may not seem to go hand-in-hand. Some services encourage users to enable additional protection, some have it enabled by default and some have these options hidden deep in the menu.
I will compare security features available for users in multiple services including telecommunication providers, online banking and cryptocurrency exchanges across Poland, Australia and USA:
– PINs, passwords and authentication in mobile apps,
– fine-grained payment limits for cards and wire transfers,
– 2-factor authentication,
– geolocation security,
– biometric authentication,
– process authorisation.
How to introduce security features to make users adopt them easily? How to educate users by allowing them to set up additional security mechanisms?